FAQs

We offer courses for all skill levels—whether you're a complete beginner or someone with experience in Lean who wants to deepen their knowledge.

Yes, upon successful completion of the course, you will receive a certificate that can be shared on your resume or LinkedIn, showcasing your new Lean skills.

All our courses focus on the practical application of Lean skills to help you achieve rapid results. You’ll learn with interactive elements, real-world case studies, and examples from industry experts, then transfer the skills learned directly to the shop floor, guided by practical, downloadable tools. In addition, with SempaiGuide Plus, we offer additional virtual support from a Lean expert to help you apply concepts to your unique challenges and deepen your learning experience.

Signing up is easy! Just visit our course page, click "Enroll," and follow the simple steps to create an account and complete payment.

We accept all major credit cards, PayPal, Apple Pay, Google Pay and other secure online payment methods.

Yes, we offer a free preview of our 5s course so you can get a feel for the course before committing.

You’ll get instant access to the course as soon as your payment is processed. Start learning right away!

Yes, our platform is mobile-friendly, so you can access your courses anytime, anywhere on your phone or tablet.

If you have purchased an individual course, you will get lifetime access.  If you sign up for an annual subscription, you’ll get full access to the course materials for one year starting from the date of sign-up. Your access will continue to renew automatically each year as long as you maintain your annual subscription, ensuring uninterrupted access to all the course content.

As we add new courses your annual subscription will automatically gain you access to these.

Logging in is easy! Once you’ve enrolled, you’ll be instantly taken to the course page, where you can start learning right away. No waiting—your course player will be ready for you immediately.

If you didn’t receive your account confirmation email, first check your spam or junk folder just in case it’s there. If you still can’t find it, don’t worry! Just message us at info@sempai, and we’ll get it sorted for you right away.

If you forget your password, no problem! Just click the login button and select 'Forgot Password.' We’ll send you an email right away with simple steps to reset it and get you back into your account.

If you need to reset your password, no problem! Just click the login button and select 'Forgot Password.' We’ll send you an email right away with simple steps to reset it and get you back into your account.

Your username is your email address.

If you didn’t receive a password reset email, don’t worry! Just send us a message at info@sempai.co.uk, and we’ll quickly assist you in getting back into your account.

If you’re unable to log in, don’t worry! Just send us a message at info@sempai.co.uk, and we’ll quickly assist you in getting back into your account. We're here to help every step of the way!

Our courses are self-paced, allowing you to learn on your own schedule. You can progress through the materials whenever it suits you.

You can track your progress through our dashboard, which shows your course completion status or through the course player which will add a tick to each activity you have completed.

Yes, if you have signed up to  SempaiGuide Plus you will have access to instructors via discussion forums, email, or scheduled Q&A sessions to help you with any questions or challenges.

Yes, our courses include quizzes, practical exercises, and case studies to help you apply what you’ve learned and test your understanding.

Yes, we offer discounts for group enrollments and corporate training packages. Contact our sales team for more details on bulk pricing.

No, there are no hidden fees. The course price includes all materials, assessments, and certification.

No, you only need an internet connection and a modern web browser to access the course.

The courses are self-paced, but on average, most learners complete them in 4–8 weeks depending on the course length and the time they dedicate each week. Most of our learners choose to revisit the courses to build on their knowledge to discover new learning each time.

Yes, many of the course materials, such as PDFs and templates, can be downloaded for offline reference.

Absolutely. We use secure encryption to protect your data and payment information, ensuring a safe online experience.

You can contact our customer support team via email. We’re here to help!